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Pacific Credit Exchange complaints

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15760 Ventura Blvd. Suite A11
Encino, CA 91436 | Get Directions

(818) 995-8424

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Total Amount in Dispute:
$18,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege difficulty resolving disputed obligations between debtors and the creditors attempts to collect money for non existant obligations rude or unethical behavior by company employees or failure to provide evidence of the alleged debt. The company responds in some cases by ceasing collection efforts or adjusting or zeroing the client's account balance. Most complaints are unanswered.

Complaint Closing Statistics

1 complaints against Pacific Credit Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pacific Credit Exchange

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7/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

6/19/2024

This company has sent me a letter saying I owe them 18000.00 Never before had I received any paperwork, notices or collection from these people until last week. They claim this is a debt that has been renewed. They are talking about a case more than 20 years ago!! This is insane. Sending me letters to go to court before they try to garnish my accounts. I have nothing to do with this debt.. This company is desperate. Resolution Sought leave me alone. I have nothing to do with this 20 year old debt that came out of nowhere.

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