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Pacific Defender Law Group complaints

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1220 Main Street #400
Vancouver, WA 98660 | Get Directions

(360) 350-4504

http://www.pacificdefender.com

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pacific Defender Law Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pacific Defender Law Group

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9/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

8/20/2021

I hired Sean Nicholson to be my representing attorney for my court case. Sean does not appear to have made much effort on my behalf and treats me as if I am some scumbag. Multiple times he said I was "full of s***" and cursed before I did. Although after he said I was full of shit while I was simply explaining my concerns, I got pretty upset and cursed back. Long story short it seems like Sean could care less what happens to me in court and rarely ever contacts me. When he does contact me, it is only email… That is unprofessional to only reply by email when not many people use that as a main form of communication. He still has not called me back to help me fill out these papers that he needs me to sign. My court date is only 5 days away and his office is not very close to where I live either. He is literally playing with my time and money, not to mention stressing me out. Resolution Sought I'd appreciate he get a bit more professional and learn how to respect his customers more. He literally blurted out of no where that I am "full of s***" and all I was doing was explaining how he could be doing a little better with communicating with me and being more clear on his paper work what needs to be filled out on my end and what I should not touch. There are quite a few blanks that don't make sense

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