Complaints for Pacific Homeworks, Inc. in Torrance, CA

1602 Lockness Place
Torrance, CA 90501 | Get Directions

(310) 534-1033

http://www.pacifichomeworks.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers allege a variety of complaints concerning selling practices and quality of workmanship. Some customers complain the company uses high pressure sales practices such as repeated solicitation calls or offers to provide free estimates to gain entry to customer residences. Complaints concerning workmanship issues generally allege the company fails to complete detail work or that they fail to follow through with inspections. Several complainants reported that company representatives arrived late without apologies refused to return calls or were otherwise difficult to deal with.

The company responds to complaints by scheduling or re-scheduling inspections agreeing to remove customers from their call lists by referring to the terms of their contract refunding deposits or by apologizing for tardiness or any unprofessional mannerisms displayed by employees.

Complaint Closing Statistics

0 complaints against Pacific Homeworks, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pacific Homeworks, Inc. complaints