Pacific Residential, Inc complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege the company charges large advance fees for services but fail to negotiate loan modifications as agreed. Customers complain the company misrepresents the terms and conditions of loans fails to disclose important information fails to provide copies of paperwork and fails to keep in contact with customers after they have collected the advance fees. In one case a complainant alleged the company asked for and accepted funds even though a Notice of Default had already been filed for the property. Another complainant reports the company would only make the refund she requested an option if she retracted her BBB complaint. ~~The company responds to most complaints by disputing the complainant’s allegations. In some cases the company denies responsibility for the complainants by advising that their company only processes paperwork for attorneys or other third parties who are their clients. They contend that fees paid in advance were not paid directly to them but rather to their clients. In some cases refunds or partial refunds were issued.~~One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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