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Pacific Rim Auto Repair complaints

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505 West Napa Street
Sonoma, CA 95476-6520 | Get Directions

(707) 935-4444

https://pacificrimautorepair.n...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pacific Rim Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pacific Rim Auto Repair

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9/26/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/20/2021

I went to the shop because the driver side automatic window had stopped working. They charged me $15500 to just remove the door panel then told me all the parts would have to be replaced because of a poorly done repair job done on it earlier...there never was an earlier repair job done! They then informed that it would cost an additional $50800 to repair it. They have already ordered the parts. What can I do? Resolution Sought To get out of paying so much for the repair...I believe I was scammed. I don't think I need the motor replaced. And I don't think it should cost that much to fix the window.

Company Response

9/14/2021

I am more than happy to discuss this with you, first to be clear he paid $155 not $15500 and the estimate was for $508 not $50800. The window would not go up when he came in, he had no appointment but needed it urgently as he parks outside and was panicking someone was going to go into his vehicle. Despite our busy schedule I had to have one of our technician's stop what they were working on to help Mr. Bever. Once inside of the door it was apparent there were bent components and as a result it was difficult to get the regulator removed from the window. We then had to have another tech stop what he was doing to assist the first tech to prevent breaking the glass (necessary to place with window upright as Mr. Bever required). The glass is needed because the metal had come off and is non-repairable - it actually appears someone at one time had put epoxy as a repair which obviously did not hold. Our labor rate is $155 an hour for 1 guy - this job required 2 people and took over an hour and a half. He was only charged for 1 person for 1 hour. New glass, new regulator, new motor and labor all for $508 is beyond reasonable... however he will have to go elsewhere!

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