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Pacific Shores Recovery complaints

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206 Cabrillo Street
Costa Mesa, CA 92806 | Get Directions

(949) 390-6176

http://pacificshoresrecovery.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pacific Shores Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pacific Shores Recovery

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9/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/23/2021

I came down to their facility for treatment. They couldn't take care of my diabetes so they dropped me off at the VA and left. They didn't even wait to see if they would see me. They didn't. They never answered my phone calls and I was left in a city I had never been before all Alone with no money no where to go and I do not know anyone here. It was very irresponsible and the lack the basic compassion for people. Resolution Sought I want a monetary refund of my plane ticket and 600 for missing a week of work that they did not fill out my lowp paperwork which they were suppose to do.

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