Complaints for Pacific Trading Academy, LLC in Culver City, CA

3830 Vinton Avenue Suite 213
Culver City, CA 90232 | Get Directions

(800) 339-8588

http://www.ptausa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege that after paying upwards of $5,000 that company mentors are unavailable to provide the educational services or the company failed to meet their other obligations or give refunds as agreed. Generally, customers complain that their refund requests were not responded to or delayed by the company. Other complaints indicate that mentors promise to extend the cancellation periods or offer discounts which the company later did not honor.

The company responds to some complaints by indicating that because customers were past the trial period, they have the right to refuse refunds and collect unpaid balances. In other cases, the company agrees to partially adjust charges or waive the consumer's balance.

Complaint Closing Statistics

0 complaints against Pacific Trading Academy, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pacific Trading Academy, LLC complaints