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Paddle complaints

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3811 Ditmars Blvd 1071
Astoria, NY 11105 | Get Directions

(415) 723-5203

http://paddle.com

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Total Amount in Dispute:
$136.00

Total Amount Settled:
$96.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

2 complaints against Paddle closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Paddle

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2/24/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $96.24 Amount Settled: $96.24

Customer Complaint

2/17/2022

Paddle took 96.24 off my debit card without my authorization and when I inquired about it I told them to cancel and refund my money. The response was they canceled and in the next 3 business days it would be processed and told me to allow 5 to 10 business days for the refund to reflect back into my account. This took place January 18 2022 and its now February and I haven't seen or heard anything. Resolution Sought I want my refund of 96.24

Company Response

2/18/2022

Hi there, I am sorry to hear that you have not received your refund, regarding the refund we have advised you to contact the seller via this link https://advancedsystemrepair.com/Support.php but we did not receive any further communication that you have used this which means the order has not been refunded yet. I've now submitted the refund and it should process over the next 3-5 working days. Some bank cards may have a longer processing time, which can result in a delay in your funds being credited back to your account. Please reach out to us if you don't see your funds credited back within a reasonable amount of time and we will be happy to provide further assistance in this matter via assist@paddle.com

Customer Rebuttal

2/22/2022

Consumer states; I have received my refund from Paddle.

12/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

11/10/2021

Recently I recently had a charge on my direct Express card for $40 from a business called paddle I know nothing about it there's no way to contact them and they would do $40 off of my direct Express card which is my disability card there's no way to contact them there's no way to get a hold of them and I want my money back and I do not want them withdrawing money from my account anymore please help me they took it off the beginning of November I've tried contacting them there's no way to contact them there's nothing for me to get a hold of them Resolution Sought I would like them to I would like my money put back on my card and for them not to withdraw money off of my card anymore okay okay

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