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Paducah Ford complaints

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3476 Park Avenue
Paducah, KY 42001-4043 | Get Directions

(270) 444-0011

http://www.paducahford.com

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Paducah Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Paducah Ford

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4/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

3/7/2024

I bought a 2013 ford f150 at the end of December noticed the first night i had truck coming off the interstate the the brakes shook really bad i also noticed the smell of burning oil in the morning when starting truck and also if you letbtruck sit more than 48 hours it kills the battery even after i bought a new one tried contacting Paducah ford for several weeks with no response finally got it in to their service dept they told me the brakes were not their problem even though it was a existing problem when i bought the truck then they are trying to use my warranty that i paid extra for to fix the valve cover gasket as that was a existing problem when buying the truck. So i finally get in contact with Dan Stovastand the head guy in charge and he was very rude to me and told me if i didnt like it then take my truck and business else where. Very unprofessional and unpleasant to deal with especially after trading in my truck to receive one with more problems Resolution Sought To fix the problems the truck had when i bought it

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