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Pall Mall Custom Cabinets, Carpentry, Remodeling & More complaints

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3230 North York Highway
Pall Mall, TN 38577 | Get Directions

(931) 319-7868

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Pall Mall Custom Cabinets, Carpentry, Remodeling & More closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pall Mall Custom Cabinets, Carpentry, Remodeling & More

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9/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

9/27/2023

I made a 2nd cabinet order with the named company. My first order went through with no issues but for the 2nd order we gave the Owner, Randy a down payment of $500. We were given a receipt. Fast forward a couple months and I notified him that we had to get a new vehicle and money was short. I explained it would be around November. He replied that he was getting swamped with work and that would be fine. I told him I would TRY to make monthly payments. Last week I texted him telling him I needed to cancel my order and would like my down payment returned and my stain. He replied that he doesn't give refunds then I replied ok we will proceed with the order only we needed to remove a couple of the items. He then replied that i waited too long with no money and that he would give me $200 back but he was keeping $300 for his troubles ( 2 visits to my home). It needs to be said that his troubles dies not include materials or labor as he was a couple months from Nov start date. I replied he could send me $300 and he could keep $200 for his troubles. Nowhere was it verbalized or written on receipt that my down payment was non refundable and now he is refusing my business. Resolution Sought I want my down payment of $500 back and my $50 stain.

Company Response

9/28/2023

Per consumer: The company and I have resolved the issue.

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