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Palm Beach County Re-Screen complaints

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900 Via Lugano Circle
Boynton Beach, FL 33436 | Get Directions

(561) 995-3945

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Palm Beach County Re-Screen closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Palm Beach County Re-Screen

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6/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

5/31/2022

I was looking for someone to re-screen my pool enclosure. I found Brain on the next door app an he had good reviews so I called..he came seen what had to be done..gave me a price of 2500.00 an I agreed..gave a 700.00 deposit..couple weeks later we gave another 700.00..he said he needed more supplies gave 300.00 to where was paid in full...he was almost done but decided he under charged me for the job..an to date has not finished..says he coming never shows up..I tried getting someone else in to finish but they don't want to cleanup after another person..I want him to either finish the job he was paid for or get my 2500.00 so I try to find someone to finish.. I don't feel it fair that he is doing this that's bad business Resolution Sought I would like him to come an finish the job with no complaints or give my money back or at least half of

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