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Palm Harbor Village complaints

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803 North Medford Drive
Lufkin, TX 75901-5237 | Get Directions

(888) 637-3900

http://www.palmharbor.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Palm Harbor Village closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Palm Harbor Village

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11/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/11/2021

Bought a home in April. Was told we would get it at the end of July. So at the first of July the buyer they set us up with for our Mobil home came and got it in July. We called Palm Harbor ask about our home . We left message after message. We were told Clayton Manufacturer was waiting for windows, that we would not get it till October 12. We called them on first Monday of October they said we would finish paperwork that week. No calls from them. We called them on them on October 9th. Now they say we aren't going to get it till end of December because they cannot get light fixtures for it. We have been homeless since July. We have to call them. They want call us. Resolution Sought Be honest and give a home that's on there lot if they aren't going to get the one we want. Calvin the salesman, we bought threw, made the remark, he wasn't making any money off the home we purchased.

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