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Palm Springs Disposal Services, Inc. complaints

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4690 East Mesquite Avenue
Palm Springs, CA 92263 | Get Directions

(760) 327-1351

http://www.palmspringsdisposal...

Monday- Friday
8:00 AM-5:00 PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Palm Springs Disposal Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Palm Springs Disposal Services, Inc.

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3/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/14/2022

On February 10, 2022, I had my Brown trash container on my curve site. My neighbor had their (brown) trash bin's next to mine. Unfortunately, the Trash driver was driving faster than usual and drove past our brown trash bens. Needless, to say did not pick up the trash. This is NOT the first time this has happened. Resolution Sought I have never seen a SUPERVISOR checking up on the employee's efficiency and ensuring the service we pay for is delivered correctly in all the years I have lived here.

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