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Palmer Administrative Services, Inc. complaints

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3430 Sunset Avenue
Ocean, NJ 07712 | Get Directions

(800) 599-9557

http://www.palmeradministratio...

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Total Amount in Dispute:
$32,601.00

Total Amount Settled:
$199.00

Complaint Experience

38%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

13 complaints against Palmer Administrative Services, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
7	Unanswered

13 complaints against Palmer Administrative Services, Inc.

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4/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $578.08 Amount Settled: $0.00

Customer Complaint

3/5/2024

I own an auto repair shop. I have a customer who had a car warranty contract #AVPL100135 with Palmer Administrative Services, Inc. He needed a repair, contacted Palmer, they authorized the repair, they gave him an exact total that they would pay. The repair was completed, documents submitted for payment, customer paid the deductible, and the car was released to the customer. 5 months later, still no payment, I cannot get the claims department on the phone, only customer service. Customer service can only "send messages" to claims. I have tried to contact them many many times to no avail. I have even resubmitted the documentation several times. Resolution Sought I just want paid for the job I completed.

Company Response

4/5/2024

Company states:I have received and reviewed the complaint. The claim has now been paud to the service facility. If you or the customer has any questions reach out to Anthony Ragucci at 800-778-4422 ext 318

Customer Rebuttal

4/8/2024

Invoice Submission Date was 11/09/23.... Paid Date was 3/19/24. But it is Paid. Case Closed For Me.

4/17/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I have purchases a service agreement, but now that I am trying to contact the claims department NO ONE will answer the phone. Both the mechanic and I have been trying for weeks. I have called multiple numbers and NO ONE answers the phone. Resolution Sought provide the warranty service as agreed upon

Company Response

4/5/2024

Company states the clain has now been denied due to the 30-day waiting period still being in effect. The coverage was purchased 12/18/23 and the claim was called in on 1/19/24 but the vehicle was brought into the repair facility on 1/15/24 which was under the 30 day waiting period. If you or the customer has any questions reach out to Anthony Ragucci at 800-778-4422 ext 318

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