Find a reputable business?

Complaints and Resolutions

Palmer Administrative Services, Inc. complaints

Read Complaints File Complaint View Full Report

3430 Sunset Avenue
Ocean, NJ 07712 | Get Directions

(800) 599-9557

http://www.palmeradministratio...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$36,784.00

Total Amount Settled:
$199.00

Complaint Experience

40%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

15 complaints against Palmer Administrative Services, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
8	Unanswered

15 complaints against Palmer Administrative Services, Inc.

Sort by

11/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,225.00 Amount Settled: $0.00

Customer Complaint

10/22/2024

I have and auto repair vendors have tried for years to contact this business. I have been put on hold each time I have called. The vendors have left messages with no return calls. I have called at least 6 times to ask for a refund and was told someone would reach out to me. and no one ever did. Resolution Sought I want all of the money I have paid back.

10/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,091.30 Amount Settled: $0.00

Customer Complaint

9/19/2024

We are a repair facility trying to get paid for a repair that was approved by this warranty company. I received a confirmation number and an approval amount, submitted the final invoice and have not heard anything back. I've tried to call for a week and a half now, in which I am put on hold until they disconnect me. I've sent numerous emails, with no response to any of them. This company approved the repairs, and now we would like to get paid. Resolution Sought We would like them to honor the claim they approved. Would also be nice if they would respond or answer the phone. I have called entirely too many times for it to be a coincidence that after 27 minutes or longer I conveniently get disconnected.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile