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Palmetto Wholesale Cars complaints

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3507 South Okatie Highway, Suite A
Hardeeville, SC 29927 | Get Directions

(843) 784-7884

http://www.palmettowholesaleca...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Palmetto Wholesale Cars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Palmetto Wholesale Cars

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11/28/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

I was buying a car from palmetto whole car and I put $2000 down on the car but they said I had to have full coverage but I didn't have any insurance upon purchasing the vehicle when I got it now that I started paying the car payments off faster they reported my car that I need to work to pay them off it's like they set me up just to keep making payments just so they can take the car but I've been driving the car the whole time with just liability insurance then when I paid the last 3 payments they still took the car I even paid 3 days before they took the car if they were gonna do all of this for the car just to take it they shouldn't have let me take it off the lot of anyone can help me that would be really good. Resolution Sought Pay me back all my money and they can keep the car if not they can just pay me $10000 for emotional distress.

Company Response

11/15/2023

The customer was well aware of his breach of contract and was given a GENEROUS grace period. The customer is well aware of his rights and responsibilities. The customer has lied to us repeatedly and refuses to provide the required coverage. We are happy to return the customer's vehicle once he is no longer in breach of contract.

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