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P&M Paving complaints

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1324 Lebanon Church Road
Pleasant Hills, PA 15236-1403 | Get Directions

(412) 815-9176

http://www.pnmpaving.com

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Total Amount in Dispute:
$30,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against P&M Paving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against P&M Paving

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8/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

6/28/2024

Had drive asphalted looks hideous, and they were there to do my driveway they was too worried about everyone else, my parents are older dad has hard time hearing I feel they were ripped off. Resolution Sought Fix driveway right or give back some of our money.

Company Response

8/1/2024

May I have the actual customers name because I do not see an invoice from a Stacey Endy Also if there was an issue with the driveway, the customer has not reached out directly to me because if she did I would of had a guy stop by to look at the issue If you could provide information I can look more into this matter and I can assure you I will resolve the issue. I want every customer to be satisfied with the guys work. Thank you!

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