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Panini America Inc complaints

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5325 FAA Blvd Suite 100
Irving, TX 75061 | Get Directions

(800) 852-8833

http://paniniamerica.net

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Total Amount in Dispute:
$720.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Panini America Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Panini America Inc

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10/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

9/26/2022

I've been waiting for months on my redemption cards so I opted to receive a replacement hoping to get it quicker and I'm going into almost a year and I still can't get none of my cards. This is breach of contract. This is not right. Why do they offer this redemption card if they can't honor of it. Resolution Sought All I want them to do is to fulfill my order, as promised in a timely manner.

11/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

10/22/2021

I had bought a box of Panini trading cards and inside was a Redemption card worth around $600 Shaquille O'Neal autographed and I turned it in and it's been four and a half months later I tried calling I've emailed everybody in that place and no one has returned my call no one has returned my email and cannot get ahold of these people Resolution Sought I would like the cash value of the card that I won or my Shaquille O'Neal autograph

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