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Panthers Service Group complaints

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23641 Southwest 133rd Avenue
Homestead, FL 33032 | Get Directions

(305) 301-4740

http://www.panthersservicesgro...

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Panthers Service Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Panthers Service Group

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8/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

7/25/2022

I have a defected product that was installed on my boat by Panther Service Group. I have called and spoken to the owner about this complain and they keep brushing it off and dismissing the claim. They completely ignore my calls and no longer respond to the phone calls. The seadek material they installed is peeling off and damaged. Very poor quality and unprofessional on their part to not provide the warranty they promised (10 year warranty). This company should be held accountable for their actions. How many more people have to suffer from this scam? Resolution Sought Full refund total of $6000

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