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Paradise Home Improvement complaints

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1025 Summer Wood Road
Knoxville, TN 37923 | Get Directions

(423) 393-9975

http://paradisehomeimprove.com

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Paradise Home Improvement closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Paradise Home Improvement

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9/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

8/18/2023

No one ever returned calls. They either call to cancel the appt or don't call at all. Due to poor Cust Service, Jason stated he would take 30 off of the final price. I paid $5,807.46 to start the work. Their (One Day Install) for shower is still not complete; install on 5/8 & 5/9 has been an ongoing nightmare; very poor quality of work; including damaging my sink and trying to cover it up w/putty vs owning up to what they'd done. Shower leaked tons of water on my wood floor; things were not sealed to keep water inside shower; Seams in corners were not sealed; shower leaked from faucet. I feel water was dripping behind the wall. My house was covered in fiberglass dust due to from them sawing the tub into smaller pieces, a (plastic curtains, plus a shop vac) should have been used to eliminate the fiberglass particles from covering everything in my house. The fiberglass particles did not help my asthma. The Contract/design called for a nook but the shower was built without one. On 8/10, Chris came to install a white nook, which Chris said they had admitted at the office, that the color would not match my bathroom/shower. Since Chris left on 8/10, I have not heard from anyone from the Knoxville Office. Not to apologize nor to reschedule for the correct color nook. I have been corresponding with Jason MacDonald with all of the problems, poor workmanship, water damage, etc. I feel this company is taking advantage of me since I am a single, retired citizen. Glenda Lyons Resolution Sought A refund of the full amount I paid to this company in good faith, for what was suppose to be a one day job. It is August and the job is still Not complete. In addition, I would be under no further obligation to pay any remaining balance/monies which may be stated in the contract.

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