Customer Complaint
3/1/2023
This complaint is on Mr. Ed Augustine, Owner and Operator of Paramount Builders in Chesapeake, VA, On August 2021 at my home I hired Paramount Builders to replace a roof in the need of repair. The roof was old and required a complete renewal with gutters included. Paramount employees started the repair work while it rained, and after 3 hours, 2 staff stopped working due to the rain pour, The workers decided to cover my roof with a piece of canvas , nailed it down to the old tiles, and missing tiles they took apart, and left my home. Unfortunately for me. That's when my nightmare, crisis, trauma and PTSD began. First of all, I was charged $13,000.00 to replace a roof on a townhome. Which which was "ballooned" and an enormous amount to replace a small roof. I signed the contract under duress in desperate need of my roof being replaced immediately. The representative stated that if I did not replace my roof immediately it would not make it during the next downpour, or heavy rain. I felt pressured to get it repaired so, I signed the contract! The next morning my "roof caved" in 3 separate areas in my home. The canvas, installation, debris, dirt, trash, tiles, smoke,, dust and everything fell to my floors in 3 bedrooms, hallway and steps. My ceiling burst in the morning wide open on my furniture, my pets and on myself and daughter. It was so bad, Paramount paid for our hotel room for 3 nights, and a comforter set. Paramount's accountability to
pay $8,000.00 on my loan is f
Resolution Sought
I pay $200.00 a month to Aqua Financial Services. I have made payments since September 2021. My loan is at $11,000.00., I am asking the BBB to investigate Paramount Builders to pay the over charged unfair price I was charged August 2021. And, to consider the financial burden this problem has caused my family. It was Paramount Builders fault for failure to secure the canvas during the rain,. Paramount were unprofessional, showed a lack of experience , a non caring relationship with this customer
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