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Park Ford complaints

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400 West Avenue
Tallmadge, OH 44278 | Get Directions

(330) 633-6222

http://parkfordtallmadge.com

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Park Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Park Ford

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

2/24/2023

I towed my 2011 Ford Edge to Park Ford on 11 21 2022 for cl eng light on. They said they needed to repair the timing chains and sensors also needed to replace the master cyl. During these repairs they broke the y pipe. They said they did not twist the engine to do the repairs, however I had seen the motor twisted for access to the timing chains. When you twist the motor and do not drop exhaust you break the y pipe. The pipe was 470.00 plus labor. They claim they did not raise the engine or break the pipe. Note: the warranty work was 3900.00 w 100.00 deductable. Resolution Sought Replace The broken Y pipe that they broke during the other work.at no charge to me.

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