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Park Heights Roofing complaints

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15 Sudbrook Lane, Suite 1
Pikesville, MD 21208 | Get Directions

(410) 358-1257

http://www.parkheightsroofing....

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Park Heights Roofing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Park Heights Roofing

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7/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

6/23/2022

I had my roof repaired in March of 2022. It rained three after the repairs and it reunioned my ceiling, new floor, rug and furniture. It has been a mess. The company was contacted. The company apologized and re did the work. I explained to the manager that I had just redone my home room ceiling to floors, to rugs and furniture. Three days after the roof was repaired. It rained all night very hard. When I woke up my ceiling., Floors rug, etc has soaked, I screamed. They offered me $1023.00. This was approximately what it cost to repair the roof. The company Park Height roofing wanted me to sign a document that stated this is what they was not an admission of guilt. So, I have been in constant contact with Park heights roofing to give me the money back I seek for all damages. The Total amount for floor over $5000.00. The rug $250.00 the furniture over $1500.00 and the ceiling $800.00. The remainder is pain and suffering over the following Follow up. And a poor offer. Resolution Sought To receive $8,000. $5000.00 for floor, $800.00 for ceiling, $1500. For furniture replacement $250 for rug. I will not a document that will not restore my home.

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