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Park View Village Estates complaints

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6230 North Gillette Avenue
Tulsa, OK 74130 | Get Directions

(918) 425-6000

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Total Amount in Dispute:
$714.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Park View Village Estates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Park View Village Estates

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7/17/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $714.00 Amount Settled: $0.00

Customer Complaint

6/20/2024

I tried to pay my monthly lot rental payment at the ACH location in Tulsa Ok. It was declined saying below minimal amount due even though the amount was the exact total on the written bill. I was instructed to go to the office and inquire why my payment was declined. I did and the manager said additional violation charges of $54.00 must be paid to her in cash before it can be accepted. I sent a money order in the full amount of my bill and it was return to me. An additional $56.00 was added to the bill. And I was told that if this amount was not paid within 5 days of the notice I would be terminated. I own my mobile home I rent the lot the violations are for blinds broken on the windows which is not their responsibility to replace. Resolution Sought Eliminate the illegal charges of $56. Contact me to explain. Have this manager investigated for empossing illegal charges with the intention of getting additional money for her self-gain. And prosecuted.

Company Response

7/2/2024

Company states; Please be advised that Ms. Jordan and Ms. Nichols are in violation of their lease agreement with Park View Estates. We have attempted to resolve this issue with both residents over may months and at multiple levels of our management team. However, they did not respond to numerous violation notices regarding the condition of their home and yard maintenance, which is a violation of the community rules and regulations. Additionally, they failed to pay the June rent, further violating the lease agreement. Ms. Jordan and Ms. Nichols were also verbally abusive to management staff. Throughout June, they failed to address their non-compliance with the lease agreement and community rules and regulations, despite several attempts by our staff to bring them into compliance. As a result, Park View Village has a court date on July, 1, 2024 to obtain judgment for possession (unlawful detainer) for the lot leased by Ms. Jordan and Ms. Nichols. Sincerely, Chief Operating Officer - Park View MHP Lindale LLC

Customer Rebuttal

7/4/2024

The companies response to my complaints are not true about the court hearing on July 1st. The court order me to attempt to make a payment of the entire amount of the June bill plus the July bill minus the illegal charges for violations I made an attempt to do so on July 3rd and the payment was declined. The judge ordered me to return to court on July 8th bring proof of the refusal to court.

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