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Parking Revenue Recovery Services complaints

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PO Box 440359
Aurora, CO 80044 | Get Directions

(877) 302-7275

http://www.parkingprrs.com

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Total Amount in Dispute:
$2,996.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against Parking Revenue Recovery Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
5	Unanswered

8 complaints against Parking Revenue Recovery Services

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10/23/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $82.00 Amount Settled: $0.00

Customer Complaint

9/24/2024

I received a parking ticket from this company on Sunday, 8/18/2024 for $82.00. The parking lot in which my car was parked has both a payment kiosk, and allows payments via Passport Parking app. I attempted to pay via both the kiosk and app, neither of which would work. Both read "invalid date/time." I then figured parking must be free, because it was a Sunday night. The notice also states that after 30 days from the date of notice (8/22/2024) they will assign to a debt collector, however I received the notice in the mail today (9/23/2024); one day after the 30 day window. Resolution Sought I would like the business to void this charge completely, due to their kiosk not working and them not sending my notice until after their 30 day window had passed.

Company Response

10/9/2024

We would need to have the notice number/license plate number before we can look into this to see what happened. Please provide this information. You can also file a dispute at disputes.prrsparking.com.

Customer Rebuttal

10/11/2024

The notice number is: SECRDU-098537 The license plate number is: KDD4255 I have already filed a dispute with disputes.prrsparking.com. They stated they would reduce the fine to $62, however when I logged in to pay, it still stated $87. The website does not allow me to submit a second dispute and I have reached out by phone multiple times to PRRS, none of which they have returned my call.

9/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $340.00 Amount Settled: $0.00

Customer Complaint

9/10/2024

I have a parking permit for three months. They continue to ticket my car for being in the lot and I have 3 or 4 tickets now under the plate KFN3714. That same plate is registered under my permit. They also ticketed me once with the wrong plate FFN3714 number on the ticket. Resolution Sought Dismiss the tickets because I have a permit.

Company Response

9/11/2024

We have dismissed all of the open notices that you have with us with the proof that you provided of your monthly payment. You need to get a hold of the people that you pay for your monthly and have them add you to our exclusion list so you don't continue to get these parking notices. If you get anymore please just forward the monthly receipt and information to disputes.prrsparking.com and we can take care of them for you.

Customer Rebuttal

9/11/2024

Okay, thank you so much. I will get in contact with them immediately, thank you.

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