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Parks Garbage Service Inc complaints

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PO Box 218
Mount Union, PA 17066-0218 | Get Directions

(814) 542-4751

http://www.parksgarbage.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Parks Garbage Service Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Parks Garbage Service Inc

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2023

On 3/06/2023 I called this service provider to set up trash pick up. I paid service through credit card in the amount of $128.17. Was told trash would be picked up on 3/09/2023. I set out the trash on 3/08/2023 the evening before as was instructed to do. Noticed trash was not removed as promised, so I called spoke with representative which whom told me they were the next neighborhood over and would be there momentarily. This was 10 am that morning. Around 1600 that evening noticed trash was still not removed, called again and was then told workers ran out of DOT hours. And then told trash would be removed on Friday 3/10/2023 . Woke this am noticed trash was still not removed, called again to complain spoke with another representative who could not give me an answer as to why trash was not removed. I then asked for a manager. I was then contacted from manager by the name of Cynthia which who's number is (304)-724-8663. I spoke with her and she to was unable to give an answer to why trash had not been removed. Resolution Sought I want a full refund and services canceled from this poorly ran agency.

1/25/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/29/2022

I have their service to pickup my trash. This is the 2nd week in a row they failed to pick it up. Since having them, they have failed to pick it up several times. I phoned them both weeks and they still missed today. I pay for service and they are not providing it. They should give me my money back to I threatened them with a lawsuit. Resolution Sought Pickup my trash and pay back the money I paid them. Get their trash can out of my yard. I will rate this company zero stars.

Company Response

1/13/2023

Customer has been told repeatedly that he needs to place his trash can with the bar facing the street to have the truck be able to lift it. He repeatedly places it with the bar facing away from the street. The driver notes each time unable to service customer as a result of such.

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