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Parkview Behavioral Health complaints

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1720 Beacon Street
Fort Wayne, IN 46805-4749 | Get Directions

(260) 373-7500

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Parkview Behavioral Health closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Parkview Behavioral Health

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9/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/17/2021

On Aug 3, 2021 at 2:30 pm my 4 year old son had an appointment for an ADHD assessment at Parkview Behavioral Health Institute, 3 Wishes The appointment was at 2:30pm we were told to arrive 15 minutes early but weren't seen until 2:45pm. We were not seen by the psychologist i was told he would be seen by, Instead a coordinator by the name of Ta'nisha Clements, BGS directed us to therapist by the name of Sara Adam's. My son and I were asked questions about his behavior but i was never told if he had ADHD or not. He was never diagnosed. Sara asked my son if he wanted to come back and start treatment of course he said yes. She then told me that I would be receiving a call about his diagnosis and treatment plan soon. Two weeks pass and no word from anyone from the institute so I decided to call them myself and was given the run around and was always led to someone's voice-mail. I was also hung up on 4 times . I went to Google to find the reviews of this institute and and to see if others were experiencing the same treatment.. The reviews on Google are filled with 1 star reviews with clients all having the same issue. They are taking the insurance money of people in need of mental help but never calling them back to start treatment or even give them a diagnosis. My son insurance will not cover most psychologist in our area. Parkview Behavioral Health Institute was our only hope since they take all kinds of insurance and now I see why because they don't actually offer any help. Resolution Sought I would like to receive a answer about his diagnosis and treatment plan.

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