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Parkview Estates complaints

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3864 Olive Highway
Oroville, CA 95966-5550 | Get Directions

(530) 854-4944

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Total Amount in Dispute:
$225.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Parkview Estates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Parkview Estates

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6/24/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $225.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

Moved out on Monday the 16th, of May, left gate remote and laundry key at office, which I called and asked if they received it and they said yes. Asked about a refund. Cheryl "manager" said no that we signed a paper that said we needed to give 30 day notice. I asked if I could get a copy of that signed paper, don't remember signing anything. Then she went off on a tangent of why we don't get a refund. Which, I could not understand what she was saying due to her heavy accent. I tried to converse with her at which I could not speak at all she would not allow me too. When she was finished she hung up on me. I know that there would be a payment for the electric bill at the end of the month, but not a $225.00 electric bill. Resolution Sought I would at least like to get $200.00 refund back knowing that an electric bill is coming, $25.00 should cover that.

Company Response

6/14/2021

Company states; Please be advised that I am not obligated by law to return her deposit. Also, note that they did not provide me with their 30 day notice prior to disappering. They also did not clean up the space or give us the laundry & gate key, they were left on a table outside. In which, we were able to retrieve. However, we are denying their request for a $200.00 refund, and they still owe for the electric bill of $56.93.

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