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Partivilla Construction complaints

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1405 FM803
Olmito , TX 78575 | Get Directions

(956) 572-5522

https://www.partivillaconstruc...

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Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Partivilla Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Partivilla Construction

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8/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

7/27/2023

Elderly exploitation, Fernando Macias walked into my parents property he was told to leave he did not have a permit next day. A carport was built 18 x 12 which intern forge my parent signature on the document for $25,000 making the document fraud, and he being with you he stated on the documents that he had built a 400 square-foot metal roof on the house which never happened My parents are elderly 81 with the beginning signs of dementia, and my mom is handicap and hard for her to walk Resolution Sought Take care of the Fraud contract he made

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