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Partners Auto Repair complaints

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37 Steel Street
Youngstown , OH 44509 | Get Directions

(330) 792-7100

http://www.partnersautorepair....

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Total Amount in Dispute:
$1,743.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Partners Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Partners Auto Repair

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12/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,743.00 Amount Settled: $0.00

Customer Complaint

11/7/2022

I took my car to get all the main parts fixed on a 2008 Saturn aura,he then told me he's not accepting cash because his arm machine was and that it charges lots of fees if I use the ATM I would be charged 52 extra dollars I wasn't sure with the pricing cause my car should be running excellent with getting 1700 dollars worth of work done but it's not can you help me figure what she be done if I'm not satisfied with the work done. Resolution Sought I would like the business to be fair with pricing to know they didn't do a well job or give me half of my money back.

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