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Parts Geek, LLC complaints

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713 Hyde Park
Doylestown, PA 18902 | Get Directions

(800) 541-9352

http://partsgeek.com

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Total Amount in Dispute:
$10,941.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against Parts Geek, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

7 complaints against Parts Geek, LLC

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9/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $294.00 Amount Settled: $0.00

Customer Complaint

8/11/2023

Purchased Ac Compressor 8/02/2022. I had it professionally installed part malfunctioned 2/21/23 i contacted Parts geek 7/21/2023 concerning malfunctioned ACCompressor ( GPD ) brand I was told the only way to get anything was to repurchase another compressor fill out claim form upload a picture of part and see if it's approved for return but warranty still valid) I had to make appointment wit maintenance to remove cost $300 just to remove then wait to see if it approved for return I waited for email for refund/ return received it on8/09/23 when i called again that when the representative emailed me back with no longer under warranty. Huhh 7/21/23 claim wenom a chase until 8/09/23 warranty expire 8/02/23 really that not professional and it misleading i have emails saved I ask for refund purchased Compressor from Napa Auto $631.00 i just want my money back I filed in sufficient time Resolution Sought False policy representation view my claim date.

8/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

7/18/2023

I order a oil cooler for my 2012 Chevy Sonic that cost me 113.00 dollars they went and sent me the wrong part they sent me a 7.00 dollar drain plug. Couldnt get hold them they wouldn't even call back I only have two days to fix my car so I had to go auto part store to buy part wish I just had done that. I believe if they mess up the order pretty much made me get part somewhere else because I have only two days to get my car fix because I have to be back to work by Monday 07/17/2023 .Bottom line is they act like they don't want to give me my money back they wanted to send me right part what for I already got the part can't wait another week for the part. They ask me about the drain plug and I told them I will gladly send it back too them because I'm not going to lose 113.00 for 7.00 dollar part. Please contact me if you need. Resolution Sought Just want my money back on my card. I'll sent them back the wrong part they sent me I have no problem with that. Want to take the time to please help me with this matter to who this concern thank you very much.

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