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Parts Geek, LLC complaints

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713 Hyde Park
Doylestown, PA 18902 | Get Directions

(800) 541-9352

http://partsgeek.com

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Total Amount in Dispute:
$11,168.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against Parts Geek, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

7 complaints against Parts Geek, LLC

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6/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $145.83 Amount Settled: $0.00

Customer Complaint

6/3/2024

I bought a set of CV axles from them had my mechanic try and install them and come to find out they sent me the wrong ones. even after triple checking before i ordered and now they want me to pay for a return when it was there fault i already am being stuck with having to pay mechanic twice because of there fault Wich is costing me 300 for the installation of parts well he tore down my car to find out they sent wrong part so i still have to pay him for that one so now instead of me paying 300 it's going to cost me another 150 then they want me to pay for a return that was there fault not mine i live off a fixed income i am a disabled veteran and can not afford all this if i would of known they do this to people i would have never went through them for part Resolution Sought Pay for full return of parts and help with mechanic bill i shouldnt have to pay for there mistake and i think it would be fare for them to at least cover 150 of the mechanics bill but im sure they will not do anything unless takento court wich again i don't have the money to do wich is what companies like these rely on so they can steal your money

6/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $139.58 Amount Settled: $0.00

Customer Complaint

5/21/2024

Was sold a defective part to small compared to original part. Resolution Sought Would like the cost of that one piece refunded.

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