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Parts Geek, LLC complaints

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713 Hyde Park
Doylestown, PA 18902 | Get Directions

(800) 541-9352

http://partsgeek.com

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Total Amount in Dispute:
$11,637.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

10 complaints against Parts Geek, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

10 complaints against Parts Geek, LLC

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12/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $448.78 Amount Settled: $0.00

Customer Complaint

11/10/2025

Ordered parts from Parts Geek. $341.29, Received parts (kit) with all parts needed. Opened box before leaving because it was on its side with address facing out instead of up. Found one box crushed with rotors and drums on top. Checked to find that the brake shoes in that crushed box were the wrong shoes for the car. Attempted to call the company when I arrived at my appointment to find I was caller 46. Called and did chat online and they sent instructions on how to return this 68+ pound box. Spent $107.49 with FedEx to return the box. When I called to find out how to get that back was told that the warehouse said I would not get that money back. They send item that do not fit the car-Brake Shoes-tell you how to return this item-apparently at your cost-and could take weeks to get anything back. Wrong parts-you pay to return-weeks to get maybe something back. Corp located in Vegas-right place-throw the dice when you shop here- take you chances with the CRAPPSHOOT. Resolution Sought Refund of both the cost of the wrong part and the return shipping. 341.29 + 107.49 = $448.78

12/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $124.94 Amount Settled: $0.00

Customer Complaint

11/7/2025

I ordered a car part on November 4 and have tried to contact the company but keep getting the phone hung up and being placed on a call back each time . I'm trying to get my money back because I'm told the part is not in stock. Resolution Sought To get my money back now so I can go elsewhere to purchase the part as soon as possible

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