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Parts Geek, LLC complaints

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777 Route 70 East, Suite G-103
Marlton, NJ 08053 | Get Directions

(800) 541-9352

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Total Amount in Dispute:
$1,543.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Parts Geek, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Parts Geek, LLC

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11/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $68.00 Amount Settled: $0.00

Customer Complaint

10/10/2023

They delivered a package to the wrong addresses,1595 Sedgefield St Apt 1 my address is need that part for my truck, I buy from them and they always delivered to the right address, but this time it was wrong, I forget some times, but I need my part for my truck, can you help me. Resolution Sought Get my part delivered to my house, that's all I want if not I want my money back.

8/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

7/10/2023

I ordered a part to be delivered on the 4th of Jy weekend. The part was delivered broken. I sent pics to their warehouse proving it was broken. I live 45 mins from town and farther from my VA appointments. They tell me it could be up to 3 weeks to get a new part. An there is nothing they can do until they inspect the part. They assume I have internet at home and a printer. An want me to print off a shipping label. This company failed to QA QC the products before shipment. If I had a job I'd be fired. I've been disconnected by them I'm chat 3 times and hung up.on 2 times. I have always talked to them with all do respect. Resolution Sought Be able to ship a replacement product after proving thru pictures the received part is broken. In that box provided a return label. Because they want you to print one off.

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