Complaints for Pasadena Sound and Motorsports in Pasadena, CA

1880 East Colorado Blvd # C
Pasadena, CA 91107 | Get Directions

(626) 449-9666

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege poor installation defective merchandise and failure to honor warranties. Other complainants allege the company uses high pressure sales tactics to sell more items that were not wanted. Most complainants experience difficulty obtaining refunds after products are returned or after contracts are cancelled and when installation could not be completed. A few complainants allege the company kept vehicles longer than contracted for or overcharged the customers for installation or merchandise.~~The company generally responds to complaints by offering to inspect vehicles when they received complaints of incorrect or poor installation issuing refunds denying that damage was their responsibility and stating they resolved the complaint without giving any further information. The company responds to complaints about overcharging by stating all financed documents were signed and agreed upon.

Complaint Closing Statistics

0 complaints against Pasadena Sound and Motorsports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pasadena Sound and Motorsports complaints