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Pasteur Water System LLC complaints

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6236 Kingspointe Pkwy.
Orlando, FL 32819 | Get Directions

(800) 708-8556

https://www.pasteurwatersystem...

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Total Amount in Dispute:
$8.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pasteur Water System LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pasteur Water System LLC

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9/18/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7.50 Amount Settled: $0.00

Customer Complaint

6/21/2023

I made a purchase on Oct 1, 2022, and after making the first payment I realized that it was made based on false and incomplete information, when I realized I contacted the person in charge of the sale to request an explanation but I did not receive an answer, so I refused to continue with the payments. I ask for help to solve this problem and put an end to this situation. Resolution Sought Come to an agreement and solve this problem.

Company Response

9/18/2023

Per consumer: This company has resolved my problem. They asked me for proof and I sent them the requested information. They discovered they had done a misleading sale and then they canceled that debt. Thank you very much for trying to make an excellent effort to help. Thanks thanks.

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