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Pathward complaints

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5501 South Broadband Lane
Sioux Falls, SD 57108 | Get Directions

(866) 550-6382

http://www.metabank.com

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Total Amount in Dispute:
$27,688.00

Total Amount Settled:
$0.00

Complaint Experience

21%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

29 complaints against Pathward closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
2	Refusing to make an adjustment
14	Refuse to adjust, relying on terms of agreement
9	Unanswered

29 complaints against Pathward

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9/23/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $172.99 Amount Settled: $0.00

Customer Complaint

8/27/2025

I have already filled out the form for the dispute an they have had plenty of time to investigate this matter. it's time I get my money back. There phone number is 833 609-8472 Resolution Sought Give my money back

Company Response

9/11/2025

Thank you for contacting Pathward, N.A. Pathward does not discuss private financial information with third parties so we will not be continuing to correspond with your company regarding an individual's account. Please have your client reach out to Pathward directly at [email protected], and we will assist them. Pathward, N.A. is a financial services company and bank that sponsors prepaid debit card companies, tax companies, and some business banking products through other companies and divisions. This website serves those business customers not individual consumer accounts. We will refer consumers to the proper card, loan or tax company associated with their account for assistance.

3/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $122.00 Amount Settled: $0.00

Customer Complaint

2/13/2025

I purchased a spendwell prepaid Visa card from Dollar general approximately 3 weeks ago which I used to apply funds to an online sports site which I partake and legalize gambling. I purchased a second card and applied $80 Plus the cost of the card on February 3, 2025 at 5:29 p.m.. I immediately tried to activate the card and was declined to activation. I went on the phone with customer service for an hour and a half or longer trying every troubleshooting method before finally telling me that the card can only be used for swipe purposes in store and not to be used online. I thoroughly read through all of the terms and conditions with this company and it stated that I would be allowed to have four sub accounts per person each subaccount having their own card linked to it. There are recorded phone conversations of the customer service representatives for this company telling me that I was only allowed one account per person which is a complete lie according to their terms and conditions. At first they told me that I attempted to activate it too many times so that's why it was declined onto a swipe only. So I went back to the store, purchased another card for $40 plus the dollar to pay for the card at 7:46 p.m. The same night. I went home and tried to activate that card and this time prior to activation I called customer service to make sure they couldn't claim. It was something I was doing during activation that prohibited this to becoming a swipe only situation. Resolution Sought I didn't get to finish above. So needless to say customer service misrepresented this company. They have failed to abide by their terms and conditions and therefore on top of the $122 that I had wasted. I would like a refund for that full purchase price as well as my fuel and time. I have all the receipts recorded, phone call conversations. There's no dispute to this whatsoever. I am 100 in the right. I appreciate any help you can give me

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