Complaints for Pathway Financial Management in Garden Grove, CA

12661 Hoover Street
Garden Grove, CA 92841 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts and difficulties obtaining refunds. Clients complain their creditors continue harassing them they are sued or that no action had been taken to contact their creditors. Many complainants allege the company had been deducting several hundred dollars per month form their account for extended time periods even though they'd made no contact with their creditors.~~In a few cases the company responded by offering refunds or partial refunds. In other cases the company advised complainants they had not been enrolled long enough to have saved sufficient funds to negotiate debts.

Complaint Closing Statistics

0 complaints against Pathway Financial Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pathway Financial Management complaints