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Patient First complaints

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2304 W Mercury Blvd.
Hampton, VA 23666 | Get Directions

(757) 951-1579

http://www.patientfirst.com

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Total Amount in Dispute:
$900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Patient First closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Patient First

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6/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

5/10/2024

This company failed to submit a service invoice to my correct insurance company-Cigna. I've noticed them of the correct insurance company, upon which they did not process the claim. The following year, Patient First issued the bill to me for out of pocket cost. I conducted a phone call with Patient First billing, Cigna, and Aetna. At that time, Aetna confirmed the date my coverage with them and Cigna confirmed the date my coverage began with them. Cigna also informed the Patient First billing personnel that they exceeded the allotted time to file the claim, and that they would have to eat the cost because they should have filed it upon first notice of the correct insurance from the patient (me). Instead of following the proper protocols and paying the cost due to their failure to meet the deadline, Patient First sent the invoice to collections for me to pay. I do not owe this debt; however, they are falsely placing this on my credit. Resolution Sought To have this debt removed from my credit, as its balance is due to their failure to timely submit the claim to the proper insurance company.

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