Find a reputable business?

Complaints and Resolutions

Patio Enclosures complaints

Read Complaints File Complaint View Full Report

700 East Highland Road
Macedonia, OH 44056 | Get Directions

(216) 271-3925

http://www.patioenclosures.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Patio Enclosures closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Patio Enclosures

Sort by

11/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/13/2021

Patio Enclosures was contracted to build a room. Measurements were taken, approvals given, prepayments ($75000) was given to Patio Enclosures. Workmen were to begin the project. Project began on or around 9/20/21. the job was slated to be completed in 5-7 days. As of 10/5/21 the workman have reported to the job site on an irregular basis. They come when they chose and do not give explanation of extended abscence and updated completion date. The room is not completed. There are no walls, roof, glass, or windows. Framework can be seen. Patio Enclosures has been notified of this issue of workmen not showing up to the job site and that the work is not completed. It seems as though Pation Enclosures doesn't follow the work when notified of problems. Resolution Sought We would like to have the room completed as agreed to in the contract. The business should confirm the completion date.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile