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Patrick Riley, LLC complaints

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1850 East Watkins Street
Phoenix, AZ 85034 | Get Directions

(602) 286-0027

http://www.patrickrileyservice...

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Total Amount in Dispute:
$8,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Patrick Riley, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Patrick Riley, LLC

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8/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,900.00 Amount Settled: $0.00

Customer Complaint

7/24/2023

I had Patrick Riley's plumbing come out because I was having no hot water when I turned the nozzles too hot I only had cold coming out, so he fairly quickly said that I needed a re-pipe in my house end it wasn't the water heater which they had overcharged me for that too I found out. He gave me a quote of $8970 that was very high to me so I called my house insurance and of course they did not cover that but she did say you better have a second opinion so I called George Brazil electrical air and heating and plumbing the guy came in he gave me of the same stuff to be done $3000 less. I thought that was quite the difference and Just couldn't believe it so I want you to have people be aware of this company and get a second opinion, like I said they even overcharged me by a lot on my water heater found that out too. Resolution Sought I just want you to be aware and that I had this complaint and to make people understand to do a second Opinion before they use Patrick O'Reilly's plumbing heating and air conditioning that was quite the rip off I will never use them again.

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