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Patriot Buick GMC Hyundai complaints

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2001 SE Washington Blvd
Bartlesville, OK 74006 | Get Directions

(918) 641-4454

http://www.patriot-gmc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Patriot Buick GMC Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Patriot Buick GMC Hyundai

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11/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/30/2023

I called Patriot Buick and inquired about getting a car. I specifically told them I did not want them to run credit reports because we already had a vehicle on our credit report that we still owed money on. They took it upon themselves and ran my credit along with my husband's through several different banke without my permission. Every time they did that it took a major hit on our reports. I called and told them about it but they continued to continue running our credit reports through the different banks. Resolution Sought My desired outcome I would like to have happen is for them to be contacted and specifically told without someone's permission they are not authorized to do what they did to my husband and I. I would also like the credit reports through the different banks taken off my credit reports. Thankyou, Debra Auterson

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