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Patriot CDJR of Tulsa complaints

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4627 South Memorial Drive
Tulsa, OK 74145 | Get Directions

(918) 268-7776

http://www.gopatriottulsa.com

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Patriot CDJR of Tulsa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Patriot CDJR of Tulsa

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4/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

3/29/2024

So my wife and I bought a truck from Patriot CDJR of Tulsa and out of the three months we have owned it it's has been absolute trouble. It's been in the shop twice for a little over 2 1/2 months out of the entire time we've owned it. The truck was "overheating" really bad and the service department kept saying that they had fixed it. So I pick it up last Friday and it's still haven't by the exact same problems. So yesterday (Sunday) I hire a mechanic on his day off to run some tests at his house and do a full body examination on the truck. Come to find out there's a whole book list of issues with this truck. Here's a list of of some of the issues wrong with this vehicle. This is not all of them. Truck is not EPA Compliant •Catalytic converts not on truck •Engine rear main seal leaking •Rear axle pinion seal leaking •Transmission U-joint shaking •Cylinder head overheat •Failed suppression test •Rear o2 sensors •Starter •Brake light line cut had to be rewired •Brake rotors are trashed •Rear brake line stressed from leaf springs •Oil on chassis from front to rear •Belt and puller rubbing on timing cover under harmonic balance •Rpm gauge is broke •Steering rack and pinion codes •Air intake codes •Spark plugs have melted into heads won't come out •Cole pack sensors are broke on back side of heads •Tires are rubbing shocks on rear •Bad evap purge valve canister •Exhaust leaks •Misfire on cylinder *we owned this truck for Resolution Sought Fix the truck from front end to rear end and top to bottom or put us in something new. I cannot believe they would sell a truck like this to someone in this kind of condition.

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