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Patriot Chrysler Dodge Jeep Ram complaints

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104 Industrial Road
Chandler, OK 74834 | Get Directions

(405) 400-1098

http://www.patriotcdjr.com

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Total Amount in Dispute:
$65,627.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Patriot Chrysler Dodge Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Patriot Chrysler Dodge Jeep Ram

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8/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $65,627.00 Amount Settled: $0.00

Customer Complaint

2/14/2022

I went through auto trader and found the vehicle I wanted at Patriot Chrysler Dodge Jeep Ram in Pryor, Oklahoma. When I got the vehicle and went to put insurance on it, my insurance company told me that it was a "branded title ", Which is also known as a salvage title. The dealership did not notify me that it was a salvage title, nor did they show me the title. I still haven't received the title and it has been almost a month since I purchased the vehicle. The dealership is trying to tell me that it's a good title, but I am unable to get insurance on it. It's a 2018 GMC Denali. I never would never have bought the vehicle, if I had known the title wasn't any good. The manager is not returning my calls now. I only gave them a 1 star review because that was the lowest possible choice! Resolution Sought I want them to come get their vehicle, and them take care of the loan. I don't wanna owe anything on this vehicle. And I don't want my credit messed up because of it. I feel like they took full advantage of a woman who has recently been widowed!

Company Response

7/26/2022

We picked up and paid the car off per the customer's request. This complaint has been handled.

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