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Patterson Township Sewer Department complaints

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1600 19th Avenue
Beaver Falls, PA 15010 | Get Directions

(724) 843-8339

http://www.pattersontwp.com

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Total Amount in Dispute:
$294.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Patterson Township Sewer Department closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Patterson Township Sewer Department

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7/18/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $294.00 Amount Settled: $0.00

Customer Complaint

6/24/2021

I have two delinquent bills one is $27.20 and the other is 60 dollars and 84 went in to pay this today and they went almost $300. I said what yes and if you don't pay it by the 28th we're shutting everything off well can't you take that penalties off on kind of the well the virus is over she was very very nasty and she's I make all the decisions around here and you're just trying to pull something as I am I'll be right up I went up and showed her my hand I have cancer and they had to take part of my finger off and I said does this look like I'm pulling something I just got my check tomorrow I only get $1,300 and I'm trying to pay my bills up she says well it has to be paid in full every month or we're shutting everything off and I called to order company and they charged me a whole $6.18 penalty would you please take care of this and help me out I'm 80 years old thank you get back with me. the lady that you have that is supposed to be boss has no nothing oh she is she thinks she knows everything and is God I told her I hope later you get sick and you find out what it's like it's no picnic and I'm trying to do what I can do I've been here for many many years and I don't think that I should have to put up with all of this I'd appreciate you looking into this thank you Resolution Sought That I can pay my two delinquent bills or maybe a little penalty when is 6084 and one is 27 20

Company Response

7/6/2021

Company states: Nothing in this complaint is accurate. The customer has two accounts with us. The two accounts run delinquent consistently. Around the June 28, the customer called in asking what she needed to pay. The last payments received were on March 23 and April 22 for the other account. The March payment brought the account at address 1107 current. The rear house still had a 25.90 balance due. Per our ordinance we do access penalties on late bills. 5% on any bill not paid by the 12th of the month. Any bill not paid by 60 days of the due date is subject to water shut off. Our shut off notices were scheduled to be posted on the 29th of the month. The customer came in on the 28th and I advised the balances were for $165.87 with a delinquent balance of $116.62. For the rear account, the total due was $113.78, past due balance was $72.21. The customer came in and paid her balances that were due and the current amount due is for July. As of now, she has until July 12th to pay $41.57 for the rear acocunt and $49.25 for the front house before a penalty will be accessed.

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