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Paul Fencing Inc. complaints

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10892 S.W. 153rd Avenue
Miami, FL 33196 | Get Directions

(786) 953-2126

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Paul Fencing Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Paul Fencing Inc.

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8/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/7/2021

A fence was installed by this company, however when they were almost finished they ran out of material. This was to finish the Gate. They were to come the next day to finish the work but did not. They were paid in full,, I have continued to call and text but they keep saying that they will come the next day but they never do or they ignore my calls. . The gate in my fence is opened and exposes my entire back this has been going on for a month and my entire yard is exposed to however goes by. I am afraid of being robed. I have told them this and still they do not come. They can finish the work in less than half and hour. I am 80 Yrs. old and live with my 90 year old husband who has dementia and they know this. they are taking advantage of this. Can you help? Resolution Sought For them to come and finish the work or pay me for hiring someone that can finish it. I believer it would cost under $300.00 I am not sure. If someone in your department could get in touch with them and tell them to please come and finish what they started since they got full payment. their number is 772-418-3241. Thank you

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