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Paw & Pet Company complaints

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730 Ocean Parkway
Brooklyn, NY 11230 | Get Directions

(769) 227-6143

http://www.pawandcompany.com

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Total Amount in Dispute:
$89.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Paw & Pet Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Paw & Pet Company

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11/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $88.80 Amount Settled: $0.00

Customer Complaint

10/10/2022

I originally ordered 3 pet beds in July 2022 for $58.85. I had sent several emails contacting the company on my order status. After about 4 emails, I could no longer get emails through. They came back as an invalid email. In Aug 2022, I was surprised by another "hit" on my account for $29.95. I sent another email. It was immediately returned. I went through past emails and found an email with a different address, it went through and was never answered. I have since checked around and found that the website, ordering info company was a scam. In late September I received an email stating that another charge was denied. I am not sure, but I feel that 'the scam' had been reported and my bank denied it, gratefully! I am not sure how to get my $88.80 back from this scam. Resolution Sought I would like to see the 'ads' from this company removed, marked scam, and my money returned.

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