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Paws Animal Shelter complaints

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8301 191st Street
Tinley Park, IL 60477-8477 | Get Directions

(815) 464-7298

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Paws Animal Shelter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Paws Animal Shelter

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9/26/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

8/31/2023

My dog happens to get out the gate and we have been looking for her so one of our neighbors shared where we could find her. Called the location Monday August 28th and they said they were only open until 9pm but I was at work and explained to them that I would be there on their next business day that they are open and they never disclosed about a price that I would have to pay. Picked up my dog Wednesday August 30th and they cut my dog in the back of her neck so close to her meat. Talk to the police officer and they said I can get my money back and file a complaint. Resolution Sought Refund.

Company Response

9/14/2023

Company states; Please be advised that we did not notice or see any injuries on this animal and we will not honor her request for a refund of any kind.

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