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PayAnywhere, Inc. complaints

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250 Stephenson Highway
Troy, MI 48083 | Get Directions

(877) 387-5640

http://www.payanywhere.com/

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PayAnywhere, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PayAnywhere, Inc.

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8/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

8/4/2023

I have not received all my money from Feb 2023 or from May, June , July they put a freeze on my account and didn't inform me and are charging me $59.00 a month and $ 15.00 for internet and $ 15.00 for international sales and I already have internet and don't do sales like that , they gave me $416.90 and said they would give me the rest of my money plus all the charges they charged me every month and now won't call me back and when I do get through they leave me on hold for over a hour and then hang up on me . And they have canceled my port on my credit card reader and I have transactions on my account and can't see what they are charging me I can't even get on my account or my credit card machine . Now they won't do what is said they would do . I have bills to pay and have been trying to get them to pay me my money from July 24th till now , and they won't call me back. They take more then I am making and charging me when I don't have the money in the bank a fee of $34.00. Resolution Sought To get what they owe me. I have bills to pay and I'm only a small store , Thrift Store.

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