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Paychex Inc complaints

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300 Corporate Pointe Suite 150
Culver City, CA 90230 | Get Directions

(800) 322-7292

http://www.paychex.com

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Total Amount in Dispute:
$6,156.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Paychex Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Paychex Inc

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10/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

10/3/2024

I had service with Paychex for sometime and I closed the account. The business is charging me arbitrary increasing the amount to be paid every month with a collection fee. I had only $500 payable which I am paying in installments. Now they have increased payable to $2000. I am filing a complaint against the business for unfair invoicing and collection process. Resolution Sought Waiver of accounts payable and compensation of $10,000 for unfair collection practice and harrasment.

11/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,156.37 Amount Settled: $0.00

Customer Complaint

11/29/2023

We were charged many times after told our business were closing and no further charges should be incurred untill we reopen Resolution Sought Give back money that was taken out of our bank account

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