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Paychex Inc complaints

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300 Corporate Pointe Suite 150
Culver City, CA 90230 | Get Directions

(800) 322-7292

http://www.paychex.com

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Total Amount in Dispute:
$3,656.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Paychex Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Paychex Inc

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11/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,156.37 Amount Settled: $0.00

Customer Complaint

11/29/2023

We were charged many times after told our business were closing and no further charges should be incurred untill we reopen Resolution Sought Give back money that was taken out of our bank account

9/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

On June 15th I discovered that a direct deposit for one of my employees went to the wrong bank account for the amount of $1730.90. I immediately contacted my Account Manager for assistance. She wasn't available so I worked with a Bethany from their customer service team at approximately 9:30 AM. She retracted the money from the wrong account and deposited the funds back into my business bank account where funds were originally debited from for payment to my employees. I then received an email from my account Manager the same day, June 15 @ approximately 11:30AM confirming the funds were credited to my business banking account and that I should cut the employee a live check then correct the employee bank account information in my paychex account for the next/future payroll. My employee was paid using another payment method by me on June 15th. On June 25th, I noticed there were several transactions in my business banking account from Paychex. two deposits and 2 debits. It seems Paychex duplicated the credit to my account for the direct deposit error, then reversed and debited my account taking back both deposits instead of taking back the one duplicate deposit. Essentially this caused my bank account to be overdrawn. I have been unsuccessful with recouping these funds from Paychex as they refuse to acknowledge that this was an error on their part. They are stating that they initiated a new direct deposit into the employees account a Resolution Sought I want the money taken refunded plus all additional fees incurred from my bank as a result

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