Find a reputable business?

Complaints and Resolutions

PayFlex Systems USA, Inc. complaints

Read Complaints File Complaint View Full Report

PO Box 8396
Omaha, NE 68103 | Get Directions

(844) 729-3539

http://www.payflex.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,075.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against PayFlex Systems USA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against PayFlex Systems USA, Inc.

Sort by

11/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

10/13/2023

Our Mother Gloria *. K*********** died on May 22, 2021. We received a letter from PayFlex concerning check # 000047335153 dated 2/21/2017 in the amount of $75.00. We filled out the form and sent all of the documents needed for PayFlex to reissue this check to the estate representative. I called when we didn't receive the check and was told they were back logged and we should received the check in 30 days. We did not get the check and I have called a 7 times and the last time I was hung up on. Please tell me what we need to do to get this check. Resolution Sought I would like the business to reissue the check to the estate representative. The documents are already with PayFlex.

6/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

6/3/2022

I submitted claims to pay flex account over 2weeks ago to resolve an issue with my debit card being frozen. I called the number on the website and was unable to speak to a live person. I also emailed them over a week ago and received an email saying they got the email but still no resolution. Resolution Sought They are currently holding over 1700.00 in funds to be used for medical bills and I would like the funds released and I have don't everything they requested .

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile