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Payless Motors complaints

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7110 Liberty Road
Baltimore , MD 21207 | Get Directions

(410) 205-7966

http://www.paylessmotorcars.co...

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Total Amount in Dispute:
$3,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Payless Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Payless Motors

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6/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,800.00 Amount Settled: $0.00

Customer Complaint

5/26/2022

I went here to get a car they didn't follow anything that was on my contract for me the car been mess up they told me I owe the bank 800 more dollars n they wasn't fixing anything until 800 was paid call the bank they told me I don't owe anything else how ever I had 30 days air wasn't working from day one WIYH then one week I had tire rotation issues power steering and also, strunt the lady and the owner of the place denied fixing my car they told me they realized the car was worth more that's y they wanted 800 after the deal was seal. The Owner also was very rude say he know I'm rude that's y he hire me I get him money they are some scamming ppl I talk to one person with bbb n they told me file the complaint 1st it will be 30 days tomorrow my job is close to my house so I barely drive so I really wanna get it fix or take them to court she wrote n Marker. Saying if I told false information I wouldn't receive any of my money back I don't think that's fair. Resolution Sought See if they can a fix the car or b whatever else can be done far as. A case because the one person I talk to from you guys says whatever the bank paid it was already Finance.

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