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Paymon's Masonry, LLC complaints

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415 Lamar Road
Hope Hull, AL 36043 | Get Directions

(334) 281-6800

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Paymon's Masonry, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Paymon's Masonry, LLC

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9/14/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/22/2021

Contractor has not completed the installation for the countertop and the dishwasher. Dishwater is brand new, but filled with sour water. Contractor never installed the hot water tank. He replaced the entire shower with new tile and fixtures, drain is stopped up. He received his retainer money of $5k and never came back finish the job. Resolution Sought Finish the job or pay me to have it done and done correctly, he made a lot of mistakes, so he had to double back on everything he did for $55k. Never, did his finally walk thru. So, there is unfinished doors to repaint, door knobs missing.

Company Response

9/2/2021

Company states: Ms. Edwards wanted countertops installed a particular way and we installed them accordingly. After they were installed, someone else told her that they need to be installed at 45 degree angle. If she needs more countertops, she needs to purchase them. We did the final walk through with the inspector. The inspector took photos and signed off on the job. I never took any money for the hot water heater, and I never installed it. The appliances were supposed to be installed by the company she purchased them from. Ms Edwards moved into the house when she wasn't supposed to, which was two months prior to finishing the job. The shower was working and draining fine when we finished and it was signed off by the inspector. It would be her responsibility to contact a plumber to check her drain issue. Inspector also signed off on every window and door we worked on. The customer signed the check over to me after the job was completed. I'm not responsible for something she doesn't like after the job was completed and passed inspection.

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